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Support Articles

Search support pages by Fast Imagery reference code, issue title, or a plain-language keyword.

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The slugs in this index match the plugin's canonical issue registry so the admin UI can link here directly.

11 articles shown

FI-ORPHANED-SOURCE-FILE-MISSINGFile issue

Original file missing

Fast Imagery could not find the original image file in WordPress.

Retry usually will not help
Open article
FI-STRUCTURAL-ATTACHMENT-METADATA-UNAVAILABLEServer issue

Image metadata could not be prepared

WordPress could not prepare this image for optimization.

Retry usually will not help
Open article
FI-STRUCTURAL-PROCESSING-SERVICE-UNAVAILABLEServer issue

Optimization service unavailable

The optimization service was not available when Fast Imagery tried to process the image.

Retry usually will not help
Open article
FI-STRUCTURAL-TARGET-FORMAT-UNAVAILABLEServer issue

Server cannot generate the requested format

The server cannot create the optimized format needed for this image.

Retry usually will not help
Open article
FI-STRUCTURAL-SOURCE-DECODE-FAILEDFile issue

Image decode failed

The server could not read this image correctly for optimization.

Retry usually will not help
Open article
FI-POLICY-FORMATS-DISABLED-FOR-ATTACHMENTSettings issue

Formats disabled for this image

AVIF and WebP are turned off for this specific image.

Changing settings is needed
Open article
FI-POLICY-OPTIMIZATION-DISABLEDSettings issue

Optimization disabled by current rules

Current Fast Imagery rules are skipping this image.

Changing settings is needed
Open article
FI-POLICY-SOURCE-TOO-SMALLSettings issue

Image below minimum optimization size

The image is smaller than the current minimum size rule for optimization.

Changing settings is needed
Open article
FI-TRANSIENT-CONVERSION-FAILEDTemporary issue

Optimization run did not complete

The optimization started but did not finish successfully.

Try again now
Open article
FI-TRANSIENT-QUEUE-ACTION-MISSINGTemporary issue

Queued optimization no longer exists

The image was queued, but the background action was no longer there when Fast Imagery checked it.

Try again now
Open article
FI-UNKNOWN-ISSUEUnknown issue

Unknown optimization issue

Fast Imagery could not finish the image, but the exact reason is not yet clear.

Retry once
Open article